Shipping & Returns

Domestic Shipping

We offer FREE Standard 2 Day Shipping on all U.S. merchandise orders $25 and over (excluding taxes).

Standard 7 Day Shipping
(Orders $25 and over)

Standard 7 Day Shipping
(Orders under $50)

2 Day Shipping*

1 Day Shipping





 *Carrier for standard shipping is USPS First Class Mail. 


Shipping Costs & Delivery Times

Standard orders must be placed by 11:59 PM EST to start processing on the next day. Processing time usually takes 1 business day and orders will arrive within 2 business days from when the order is processed. Expedite orders must be placed by 12:00 PM EST to start processing the same day and will arrive based on the transit time of the selected service. Delivery times are based on orders placed between Monday – Friday.


Shipping Method


Total Delivery Time
(including processing time)

Standard 2 Day Shipping
(Orders $50 and over)


3 business days

3 Day Shipping
(Orders under $50)


5 business days

1 Day Shipping


2 – 3 business days

USPS Priority


3 – 5 business days

eGift Cards


Today! offers FREE STANDARD 2 DAY SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). Orders $50 and over always ship for free—no promotion code needed. For shipments totaling less than $50, there is a delivery charge of $4.95 for Standard 7 Day shipping. Our standard shipping option is Standard 7 Day shipping.

Hawaii, Alaska & Puerto Rico

Shipments to Hawaii, Alaska, and Puerto Rico qualify for the same shipping terms as all US domestic rates. 

Shipping To a P.O. Box

If you are shipping to a U.S. P.O. Box, we offer P.O. box delivery at no extra charge.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

Domestic Returns & Exchanges

We, at Probelle, are committed to providing our customers with the highest-quality of affordable products, and we proudly guarantee every product we sell. If you are unhappy with any item purchased from our online store, simply return the unused portion within 30 days of the purchase date, and we will gladly exchange the item for a product of equal or lesser value -- no questions asked and no receipt required. (All sales are non-refundable).

Exchanges will ONLY be granted on items purchased from Items purchased from any other store or website should be returned directly to the site of purchase. 

If you wish to return any product(s) from your online order, within 30 days of the purchase date, print and complete our Return/Exchange Form and place it inside the return package along with the unwanted items. Make sure all information is printed clearly and legibly, and mail package to:

Quality Control


3912 Pembroke Road

Hollywood, FL 33021

To protect your package from loss and to ensure prompt delivery, we recommend using a shipping service which provides accurate and up-to-date tracking information. Please retain all shipping receipts and a copy of this form for your records. Probelle is not responsible for lost or stolen packages.

Customers are responsible for return shipping expenses. Additionally, refunds are not given for gaps in cost between exchanged products.

Products may not be exchanged for items of higher value.

For additional questions regarding shipping, returns, purchases, or exchanges, you can contact us at


Items returned more than 30 days after the purchase date will be automatically discarded at Customer’s expense.

Clearance/closeout sales are final and are not applicable for exchange.

Probelle reserves the right to discard any item(s) returned that do not meet the above criteria, without notice to Customer. Customers will not be reimbursed for discarded items.


Probelle offers international shipping to Canada. 


International Orders - Customs, Duties & Taxes

Orders shipping outside the U.S.A. are typically subject to government taxes, duties and brokerage fees. This article explains Probelle's international methods of shipment and international terms of sale.

  • Brokerage fees are levied by the shipping company (e.g. FedEx) to cover the cost of processing the package through customs.
  • Taxes are sales/usage taxes levied by the destination country's government. e.g. Sales tax, VAT, GST
  • Duties are special importation taxes levied by the destination country's government for particular classes of goods

*Most international orders deliver within 7-10 business days* 

We ship from the United States with terms defined as "Free on Board (FOB), USA". This means that ANY and ALL fees (except shipping/transit) charges are your responsibility. You will probably be charged some mixture of customs fees (e.g. taxes, duties, processing fees, brokerage fees, etc.) upon delivery of your shipment. Probelle has no control over these fees, nor any means to calculate them. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

The shipping charges you pay to Probelle do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Probelle and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. If you receive the shipment and refuse to pay the custom's fees, such that we are billed by UPS, USPS, DHL, or FedEx on your behalf, we will bill you for these fees directly.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please familiarize yourself with the customs laws in your country, BEFORE you order!

International Returns & Exchanges

Probelle does not accept returns or exchanges on any internationally placed orders. All international sales are final. (All sales are non-refundable.)

Business Days & Holidays

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas

Billing Questions

The charge will be listed on your credit card bill as:

COSMETICS LK dba Probelle along with the 1(800)448-6098 number and the total amount charged.

If you have any questions about billing or charges to your account, please contact us immediately.